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Employee Relocation Resource Center

 

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GSA's Employee Relocation Resource Center (ERRC) customer service resources for Federal employees and agencies.

CUSTOMER SERVICE

GSA's Employee Relocation Resource Center (ERRC) customer service resources for Federal employees and agencies.

 

Hours - Monday - Friday, 8 AM - 5 PM

 
 

Phone - 1-877-575-ERRC

 

Email -

  Address 
  

2200 Crystal Drive

Suite 300

Arlington, VA  22202

 

The ERRC offers a comprehensive line of integrated products and services designed to assist Federal agencies and employees with managing the logistics associated with relocations, transfers, home sale and purchase, household goods shipment and storage, and targeted consulting services.

PRODUCTS AND SERVICES

The ERRC offers a comprehensive line of integrated products and services designed to assist Federal agencies and employees with managing the logistics associated with relocations, transfers, home sale and purchase, household goods shipment and storage, and targeted consulting services.

Home Sale Assistance

Household Goods Shipment & Storage

Property Management

Relocation Expense Tracking

Relocation-Related Travel Services

Relocation Training & Consulting Services

 

Agency Procurement Resources


Procurement Quick Links

Centralized Household Goods Traffic Management Program - CHAMP Program
Transportation, Delivery and Relocation Solutions (TDRS) - Schedule 48
How to Order Through GSA
Relocation Policy Information
   


Centralized Household Goods Traffic Management Program (CHAMP)

GSA’s Centralized Household Goods Traffic Management Program (CHAMP) assists relocating federal civilian government employees in transporting household goods from one official duty station to another, both domestically and internationally. Federal customers interested in utilizing CHAMP’s self-service household goods shipping program should register online at http://moveit.gsa.gov. Additional assistance is available a t 1-877-575-ERRC or 816-823-3646, or email .

CHAMP - Self-Service Household Goods Shipping (Line Haul): Through the CHAMP program Federal agencies can utilize the household goods shipping (line haul) solution to manage their own moves of household goods, privately owned vehicles and unaccompanied air baggage, both domestically and internationally. CHAMP offers a complete self-service solution with policies, procedures and customer protection built into the program. Under this solution the Federal agency has access to Transportation Management Services Solution (TMSS), a dynamic web-based application with over 200 pre-approved household goods providers. It features G rates for the standard packing, line haul, and delivery with no move management services and M rates which include move management services. The TMSS system is online and available 24 hours a day, seven days a week. Moreover, the application includes functions like online shipment booking and electronic bills of lading; making it a comprehensive, end-to-end household shipping management solution.


 

CHAMP - Move Management Services: GSA's move management services are high quality, low cost solution for managing the employee relocation. Through our network of proven, GSA-approved suppliers we offer comprehensive administration over the logistics and supply chain of resources involved in the shipping of household goods, privately owned vehicles and unaccompanied air baggage in conjunction with any domestic or international move. ERRC customers can also receive entitlement and pre-move counseling, carrier selection, preparation of bills of lading, shipment booking, service performance, claims preparation assistance, and on-site quality control. Click here to obtain more information on obtaining quality Move Management Services through CHAMP.


Transportation, Delivery and Relocation Solutions (TDRS)

Schedule 48

GSA's Employee Relocation Services are available under  Schedule 48, Transportation, Delivery and Relocation Solutions (TDRS), for use by federal government agencies with employees being transferred to new duty stations anywhere within the continental United States and the Commonwealth of Puerto Rico. Some services are also available overseas. Relocation experts can help employees and their families market and sell departure homes, find new homes, ship possessions, and obtain information on schools, taxes, and commuting.

 

Services offered include:

SIN 653-1, Relocation Services Package: Home Sale Services, Home Marketing Assistance, Destination Area Services, and Reports are bundled and offered together.

Home Sale Assistance

Through the Appraised Value Program, the agency speeds the transferring employee’s move by helping to sell the home faster and/or enabling the employee to access equity from the former home earlier in the process. The early equity option allows the transferee to apply the funds toward a home at the new duty station. The professional Relocation Service Providers (RSP) will work with your employee to market the departure home and, if the home has not sold within a specified period, the RSP may purchase the home for a price determined through a formal appraisal process.
   

SIN 653-3, Relocation Software, Technology Tools and Services:

Features relocation software and automation/technology tools that help agencies track, manage and report on their relocation programs. It includes authorization, planning, repatriation, expense management, tax gross ups, expense entry, communications, and integrations with financial systems. 

   

SIN 653-4, Additional Services: This includes cost of living analysis, closing assistance, expense management, rental management, entitlement counseling, group move assistance, and international move assistance. This SIN was recently modified to include property management and training. Highlights include:

Home Sale Assistance

Agencies often post job opportunities for which there are no relocation benefits available, due to budget limitations. In these instances, where transferring employees are required to handle their own relocations, there often are no structured relocation services available to assist them in managing their home sale, home search, temporary housing assistance, or household goods move management. Some Relocation Service Providers offer a variety of Assisted Direct Reimbursement Programs to help the transferring employee with their move.

  Property Management Services
   

Through a network of pre-approved property management service providers, the GSA ERRC offers comprehensive end-to-end solutions for both vacant and occupied properties. The property management service may include, but is not limited to, property financial and administrative management (e.g., taxes and basic utilities), rental and temporary occupancy marketing, tenant screening and lease negotiation, rental income processing, and property repairs and maintenance coordination.

   
 

SIN 653-5, Agency Customization Services: This SIN features special property (difficult to sell or not eligible under 653-1) services and buyer value option. Highlights include:

   

image3

Special Handling Appraised Value Sale

Through the Appraised Value Program, the agency speeds the transferring employee’s move by helping to sell the home faster and/or enabling the employee to access equity from the former home earlier in the process. The early equity option allows the transferee to apply the funds toward a home at the new duty station. The professional Relocation Service Providers (RSP) will work with your employee to market the departure home and, if the home has not sold within a specified period, the RSP may purchase the home for a price determined through a formal appraisal process. Destination Home Finding, Mortgage Counseling and Management Reporting services are provided as part of this process.

  image2 Buyer Value Option Program
   
The Buyer Value Option Program allows the transferee to market the home with the full support of a Relocation Service Provider (RSP) to help get the maximum value. The home is purchased by RSP after there is an approved, bona-fide offer from an outside buyer. This option allows agencies to save costs, and transferees to stay in a home sale services program without interfering with report dates. Home Marketing Assistance, Destination Home Finding, Mortgage Counseling and Management Reporting services are provided as part of this process.
  image2 Assisted Direct Reimbursement Program
   

Agencies often post job opportunities for which there are no relocation benefits available, due to budget limitations. In these instances, where transferring employees are required to handle their own relocations, there often are no structured relocation services available to assist them in managing their home sale, home search, temporary housing assistance, or household goods move management. Some Relocation Service Providers offer a variety of Direct Reimbursement Programs to assist the transferring employee with their move.

   

SIN 653-7, Move Management Services: Agencies can procure household goods moves through Schedule 48, SIN 653-7 using the vendor’s commercial program or a CHAMP teaming arrangement. The move manager selected will provide a total package of move management services including transferee entitlement and pre-move counseling; carrier selection; preparation of bills of lading; shipment booking; service performance and prepayment audits; claims preparation assistance; and onsite quality control.

Through our network of proven, GSA-approved suppliers we offer comprehensive administration over the logistics and supply chain of resources involved in the shipping of household goods, privately owned vehicles and unaccompanied air baggage in conjunction with any domestic or international move.

   
  SIN 653-9. Corporate Housing Lodging Services: Corporate Housing Lodging Services under the Transportation, Delivery and Relocation Solutions (TDRS) Schedule 48 is designed for lodging needs of 30 days or more. This program provides housing accommodations for temporary or permanent relocation and extended training. Typical facilities include apartment or condominium type properties that may be furnished with all the amenities of a regular home. This type of property is ideal for extended stays of 30 days or more for individuals taking extended training or seeking temporary or permanent relocation in a furnished property.

How to Order Through GSA

Ordering from CHAMP

Transportation Management Services Solution - TMSS

TMSS is a dynamic system that will enable GSA[ customers to effectively and efficiently manage the entire transportation process. For all “new user” federal agencies, please select "New Customer" then "Click here to Register" from the TMSS website. Approved Transportation Service Provider(s) (TSP) that have never accessed TMSS should contact the Transportation Management Office in Kansas City, Missouri, at (816) 823-3644 or email .

   
Ordering from TDRS Schedule 48

The ERRC offers easy access to a continuum of solutions designed to simplify and streamline the relocation transportation experience. Our unique end-to-end relocation solutions are designed with one goal in mind – to keep you in control of your mission’s success.

Under GSA
Schedule 48, agencies can procure relocation and transportation services with the pre-qualified TDRS vendors in accordance with the provision of the Federal Acquisition Regulation. All services under the schedule are pre-negotiated with “ceiling” pricing which allows you to leverage volume to further negotiate pricing to meet unique requirements. ERRC also offers Blanket Purchase Agreements (BPAs), which can be established to offer volume discounts and a faster buying process with minimal paperwork.

 

Blanket Purchase Agreements (BPAs) – The Ultimate Buying Vehicle

 

A BPA is an “account” established by an agency with a Schedule contractor. It is a simplified method of filling anticipated repetitive needs for relocation and transportation and leveraging your agency’s buying power. Agencies may establish BPAs with Schedule contractors as long as they do not contain terms or conditions inconsistent with the non-tailorable items outlined by the ERRC and after making a Best Value determination as required by FAR 8.405-3. Please contact us for more information on tailorable and non-tailorable items in the SOW.

Agencies and Schedule contractors can agree to administrative protocols within the scope of the contract to expedite ordering, payment and delivery of services. Based on the potential volume of business, the Schedule contractors may offer increased discounts than those available under their contract.

 

BPAs offer agencies several advantages:

 
  Leverage agency requirements
  Ability to order outside of time & quantity constraints
  Obtain a wide variety of services
  Establish long-term supplier relationships
  Eliminate contracting and open market costs (the need for solicitations and synopsis requirements)
  Have shorter lead-times
  Leverage volume-purchasing discounts
  BPAs can be set up for field offices to use allowing the entire agency to reap the benefits

Setting up a BPA

BPAs are established directly through Schedule contractors. Negotiations with Schedule contractors allow you to negotiate price reductions based on the total estimated volume of the BPA, regardless of the size of individual orders. Generally, a BPA should be established when you can easily define service requirements ordered under the BPA and a firm-fixed fee can be established.

It’s easy to establish a BPA:
Define your agency’s requirements
Estimate your quantities and delivery requirements
Follow FAR 8.405-3.

   
Elements needed in your BPA
 
 

Name of Schedule contractor

 

Schedule contractor number

 

BPA number assigned by agency

 

Description of requirements

 

Price/Fee and discounts if applicable

 

Extent of obligation (BPAs cannot extend the Schedule contract period unless GSA exercises an option to extend to which the BPA can also be extended)

 

List of individuals authorized to purchase under the BPA

 

Delivery information, including locations and times

 

Frequency of ordering and invoicing

   
Click here to see Sample BPA  

When you clearly identify the tasks or services you are purchasing, then follow Ordering Procedures for Services that Require a Statement of Work.

   

Ordering Procedures for Services that Require a Statement of Work

GSA developed special instructions for ordering services when a Statement of Work is required. FAR 8.402 contemplates that GSA may occasionally find it necessary to establish special ordering procedures for individual Schedules or for some Special Item Numbers (SINs) within a Schedule. These procedures take precedence over the procedures in FAR 8.405-2..

 

GSA has determined that the rates for services contained in the contractor’s price list are fair and reasonable. However, if you are using the Schedule contracts, you are still responsible for:

 
 

Considering the level of effort and mix of labor proposed to perform a specific task being ordered

 

Making a determination that the total firm-fixed price or ceiling price is fair and reasonable

 

Based on quotes requested from three Schedule contractors that appear to offer the Best Value, you are instructed to select the one that best meets your needs. When ordering services, ordering offices shall:

 
  Prepare a Request for Quotes (RFQ)
  Transmit the RFQ to Schedule contractors
  Evaluate quotes and select the Schedule contractor to receive the order
   

Preparing a Request for Quote (RFQ)

Prepare a performance-based statement of work that outlines;

 

The work to be performed

Location of work

Period of performance

Deliverables

Applicable standards

Acceptable criteria and special requirements (security clearances, travel, special knowledge, etc)

 

Prepare an RFQ which includes the performance-based statement of work and requests the Schedule contractors to submit either a fixed-fee price or a ceiling price to provide the services outlined in the statement of work. The RFQ shall notify the Schedule contractors what basis will be used for selecting the Schedule contractor to receive the order. The notice shall include the basis for determining whether the Schedule contractors are technically qualified and provide an explanation regarding the intended use of any experience and/or past performance information in determining technical acceptability of responses. Note: The RFQ should tell the Schedule contractors if the agency intends to establish a single or multiple BPA. It should also outline the criteria used for the award.

 

Transmit the RFQ to Schedule Contractors

 

Based upon an initial evaluation, the agency should identify the Schedule contractors that appear to offer the Best Value (considering the scope of services offered, hourly rates and other factors such as Schedule contractors’ location, as appropriate)

The RFQ should be provided to three Schedule contractors if the proposed order is estimated to exceed the micro-purchase threshold, but not exceed the maximum order threshold. Make a Best Value selection and establish a BPA

   
Contractor Team Arrangements

Teaming allows Schedule contractors to deliver an end-to-end solution from multiple industries. A GSA Schedule Contractor Team Arrangement (CTA) is an arrangement between two or more GSA Schedule contractors to work together to meet agency requirements. The CTA document is a written agreement between team members detailing the responsibilities of each team member. The CTA allows the contractor to meet the government agency needs by providing a total solution that combines the supplies and/or services from the team members' separate GSA Schedule contracts. It permits contractors to complement each other's capabilities to compete for orders for which they may not independently qualify. A customer benefits from a CTA by buying a solution rather than making separate buys from various contractors.

 

Key Features:

 
  Satisfies the customer with a single solution
  Increases competitive edge
  Increases market share
  Increases visibility
  Focuses on core capabilities
  Obtains complementary capabilities
  Integrates different skills
  Offers additional opportunities with customers
  Builds direct relationships with customers
  Maximizes use of one or more GSA Schedule solutions
  Shares risks and rewards
  Allows more opportunities for small and small disadvantaged businesses

Contractor Team Arrangement Example

Contractor Team Arrangement Example

   

Key Features of Contractor Team Arrangements are:

 

Participation in a Contractor Team Arrangement is limited to Schedule contractors offering to provide a total solution when responding to your agency’s requirements

Contractors can form these arrangements at their discretion without prior approval from the agency’s office

Ordering activities should follow FAR 9.6 when using Contractor Team Arrangements.

Team members may use subcontractors under their Schedule contract to fulfill requirements, however

Each team member must have a Schedule contract, but

Sub-contractors do not necessarily have to have a Schedule contract.

Orders placed under a Contractor Team Arrangement are subject to the terms and conditions of the Schedule contract holders. They independently abide by the terms of their individual contracts, but one contractor can be designated by the team as Contractor Team leader.

 

The order should include the appropriate contract numbers, a list of services or products to be provided and the agreed-upon pricing. Contractor Team Arrangements can also be included under a BPA. The BPA should address the details, arrangements, or administration of the Contractor Team Arrangement. A copy of the Contractor Team Agreement should be available for the agency to review. Their agreement should spell out who is responsible for doing which tasks identify prices, etc. One member of the Contract Team can act as the single point of contact for the agency.

Small Business

The Small Business Administration (SBA) strongly supports the participation of small business concerns in the GSA Schedules Program. SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against GSA Schedule contracts. Actual orders placed against Schedule contracts may be reported as accomplishments and credited toward ordering activities' small business goals.

   
GSA e-Tools

www.gsaelibrary.gsa.gov is your one source for the latest GSA contract award information. GSA offers unparalleled acquisition solutions to meet today's acquisition challenges. GSA's key goal is to deliver excellent acquisition services that provide best value, in terms of cost, quality and service, for federal agencies and taxpayers

www.gsaadvantage.gov is the online shopping and ordering system that provides access to thousands of contractors and millions of supplies and services. Although anyone may browse on GSA Advantage!®, only a federal government employee with a GSA SmartPay® purchase card or a GSA Activity Address Code may shop on GSA Advantage!®.

www.ebuy.gsa.gov GSA's latest e-Business innovation, e-Buy, is an electronic Request for Quote (RFQ) / Request for Proposal (RFP) system designed to allow Federal buyers to request information, find sources, and prepare Request for Quotes and Request for Proposals online, for millions of services and products offered through GSA's Multiple Award Schedule (MAS) and GSA Technology Contracts. GSA e-Buy allows the federal agency to maximize its buying power by leveraging the power of the Internet to increase Schedule contractor participation.

   
    Save time and money by completing procurements online
    Ensure compliance with DoD Section 803 requirements
    Submit on-line Modifications
    Forward RFQ/RFPs to others for review and purchase
    Attach customized documents

Relocation Policy Information

GSA's Office of Government-wide Policy (OGP) writes policy that guides Federal agencies in relocating Federal employees and ensures that government-wide policies encourage agencies to develop and utilize the best, most cost effective management practices for the conduct of their specific programs.

OGP builds and maintains a policy framework, by (1) incorporating the requirements of federal laws, Executive Orders, and other regulatory material into policies and guidelines, (2) facilitating governmentwide reform to provide federal managers with business-like incentives and tools and flexibility to prudently manage their assets, and (3) identifying, evaluating, and promoting best practices to improve efficiency of management processes.

In developing policy, OGP advocates for and implements changes that result in an improved relocation process and better relocation data. This includes bringing private sector best practices to the Federal government, when appropriate.

 

Relocation policy related website links

GSA's Office of Government-wide Policy (OGP)

Federal Travel Regulation, Chapter 302

   
 

USA.gov: The U.S. Government's Official Web Portal