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Employee Relocation Resource Center

 

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GSA's Employee Relocation Resource Center (ERRC) customer service resources for Federal employees and agencies.

CUSTOMER SERVICE

GSA's Employee Relocation Resource Center (ERRC) customer service resources for Federal employees and agencies.

 

Hours - Monday - Friday, 8 AM - 5 PM

 
 

Phone - 1-877-575-ERRC

 

Email -

  Address 
  

2200 Crystal Drive

Suite 300

Arlington, VA  22202

 

The ERRC offers a comprehensive line of integrated products and services designed to assist Federal agencies and employees with managing the logistics associated with relocations, transfers, home sale and purchase, household goods shipment and storage, and targeted consulting services.

PRODUCTS AND SERVICES

The ERRC offers a comprehensive line of integrated products and services designed to assist Federal agencies and employees with managing the logistics associated with relocations, transfers, home sale and purchase, household goods shipment and storage, and targeted consulting services.

Home Sale Assistance

Household Goods Shipment & Storage

Property Management

Relocation Expense Tracking

Relocation-Related Travel Services

Relocation Training & Consulting Services

 

 

Become an ERRC Supplier


To become a GSA Schedule contractor, a vendor/supplier must first submit an offer in response to the GSA employee relocation schedule solicitation.Under the GSA Schedules Program, GSA has established long-term government-wide contracts that allow government agencies to acquire a vast array of relocation and transportation services.

To become a GSA Schedule contractor, a vendor/supplier must first submit an offer in response to the GSA employee relocation schedule solicitation.


GSA awards contracts to responsible companies offering relocation and transportation services, at fair and reasonable prices, that fall within the generic descriptions in the GSA Schedule 48 (Transportation, Delivery and Relocation Solutions). Contracting Officers determine whether prices are fair and reasonable by comparing the prices/discounts that a company offers the government with the prices/discounts that the company offers to commercial customers. This negotiation objective is commonly known as "most favored customer" pricing. In order to make this comparison, GSA requires offerors to furnish commercial pricelists and disclose information regarding their pricing/discounting practices.


Vendors interested in becoming GSA Schedule 48 contractors should review the
Getting on Schedule page, in order to understand the process involved in obtaining a GSA Schedule contract. The GSA offers insight on becoming a Multiple Award Schedule Contractor, which provide valuable information for all prospective Schedule Contractors.
 

Submission of Offers: Paper or Electronic
 

As an alternative to the paper submission of offers, GSA has developed eOffer, a web based application that allows a vendor to prepare and submit a Schedule offer electronically. eOffer is designed to create an interactive, secure environment that simplifies the contracting process from submission of offers to contract awards. eOffer uses the latest digital authentication technology to ensure the integrity of data and to electronically sign the offer. Digital certificates are required to use eOffer. The eOffer website contains a variety of information regarding the eOffer application, including available training, information regarding digital certificates, and identification of those Schedules under which eOffers are currently being accepted.


Getting Started

Identify the GSA Schedule solicitation that covers your services. This step may be accomplished by any of the following methods:


Click on the link (
GSA Schedule Solicitations ) and scroll to the bottom, Office of Travel and Transportation Services, click on Schedule 48. Click on the VENDORS box to be linked directly to the solicitation files in FedBizOpps. Download the solicitation and follow the instructions in the document. Or visit FedBizOpps directly to search for and obtain a copy of the GSA Schedule 48 solicitation. Download the solicitation and follow the instructions in the document.

Other helpful hints to assist vendors in obtaining a GSA Schedule contract:

Obtain a Data Universal Numbering System (DUNS) Number. The DUNS Number is a unique nine character identification number provided by Dun and Bradstreet. The DUNS website contains information for vendors to obtain DUNS Numbers by telephone or via the Internet.

Register in the System Award Management (SAM) database. The following systems were migrated into the comprehensive System for Award Management (SAM), which is part of an overall Integrated Acquisition Environment (IAE) – Central Contractor Registration (CCR), Online Representations and Certifications Application (ORCA), Federal Agency Registration (FedReg) and the Excluded Parties List System.

IAE was initiated in 2001 to bring together different federal procurement data systems into a unified system, with the intention of reducing duplication and information technology costs, and to help create a more streamlined and integrated federal acquisition process.

The information previously maintained in CCR, FedReg and ORCA now is contained within the Entity Management area in SAM. Legacy EPLS information resides in the Performance Information area of SAM. Vendors must be registered in the SAM database prior to the award of a Schedule contract. You will need to create a new username and password to access the system, as your previous CCR, FedReg, ORCA a nd EPLS passwords will not work in SAM.

Read the entire Schedule solicitation thoroughly and respond to all requirements.

Make sure that all items offered are within the scope of the Schedule solicitation.

Obtain an Open Ratings Inc. Past Performance Evaluation. Under an Open Ratings Past Performance Evaluation, Open Ratings, a Dun and Bradstreet Company, conducts an independent audit of customer references and calculates a rating based upon a statistical analysis of various performance data and survey responses. While some Schedule solicitations do contain the form to request an Open Ratings Past Performance Evaluation, vendors may submit an online request directly to Open Ratings.

Make sure the company is financially sound and ready to negotiate the company’s best offer.

Trade Agreements Act

Vendors should ensure that all items offered are compliant with the Trade Agreements Act. The Trade Agreements Act (19 U.S.C. 2501, et seq.) is the enabling statute that implements numerous multilateral and bilateral international trade agreements and other trade initiatives. Since the estimated dollar value of each Schedule exceeds the established Trade Agreements Act (TAA) threshold, the TAA is applicable to all Schedules. In accordance with the TAA, only U.S.-made or designated country end products shall be offered and sold under Schedule contracts.

Other Training Opportunities

GSA also provides eOffer Training, including training in the use of digital certificates, to assist vendors submitting Schedule offers electronically.


The Center for IT Schedule Programs offers training seminars for GSA Schedule 70 on "How to Prepare a Quality IT Offer." Vendors may obtain information regarding these seminars by accessing the
IT Schedule 70 website.

GSA's Office of Small Business Utilization offers workshops on
GSA Schedules Contract Training. Additional details regarding these sessions are available on the Office of Small Business Utilization website.

Additional Information

While GSA provides its government customers with training in using GSA Schedules, as well as information as to the benefits of the Schedules Program, the ERRC does not promote the use of any company's specific Schedule contract. Vendors should be aware that obtaining a GSA Schedule contract ("Getting on Schedule") is not a guarantee of sales. Vendors awarded GSA Schedule contracts will need to market their supplies and services to government relocation customer agencies.


CHAMP Suppliers

GSA invites Transportation Service Providers (TSPs) to submit rates to provide transportation services for the movement of household goods via the Request for Offers (RFO) process. The RFO defines the special filing instructions for the submission of rate offers. TSPs that are approved to participate in the Centralized Household Goods Traffic Management Program (CHAMP) and have agreed to abide by the Household Goods Tender of Service (HTOS) terms, conditions, and associated supplements are eligible to file rates. RFOs are issued prior to rate filing periods. To view the Household Goods Request for Offers, visit the HTOS and RFO Reference Library.
  
 

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